LAST UPDATED: JUNE 10, 2026
Refund Policy
At E PROMO LLC, we aim to deliver high‑value, expert services in AI infrastructure, cloud optimization, and cyber‑resilience. This Refund Policy explains when refunds may be available for our strategy calls and implementation projects. By booking or engaging our services, you agree to the terms below.
1. Eligibility for Refunds
Refunds are not guaranteed and are considered on a case‑by‑case basis. To be eligible for a refund, you must:
- Be the contracting client or an authorized representative.
- Have an active agreement or statement of work (SOW) with E PROMO LLC.
- Submit your request within 14 days of the issue arising.
- Provide clear details about the concern, including relevant dates, deliverables, and any supporting documentation.
2. How to Request a Refund
1.
Send an email to epromollc@gmail.com with the subject line: ‘Refund Request – [Project Name] ’.
2.
Include your full name, company name, contact details, and a description of the issue.
3.
Attach any relevant documents, such as your agreement, invoices, or project notes.
4.
Our team will review your request and typically respond with a decision within 14 business days.
3. Non‑Refundable Services
Certain services and fees are non‑refundable, including but not limited to:
- Completed strategy calls, discovery sessions, or advisory calls.
- Work that has already been delivered or accepted under an SOW.
- Third‑party fees such as cloud provider charges, software licenses, or security tools.
- Rush or expedited service fees.
Where possible, we will work with you to adjust scope, timelines, or deliverables instead of issuing a refund.
4. Questions and Support
epromollc@gmail.com
Physical Address
E PROMO LLC
5496 Woodland Dr UNIT 1
Linda, CA 95901, USA